About

Hi, there stranger!

I’m Prashant Gonga, the creator of this website. I’m a passionate Customer Success Manager with over 8 years of experience in Customer Success, Project Management, and Technical Onboarding.

The purpose of this website is to share best practices, resources, and everything related to Customer Success. If you feel any information on this website is incorrect, feel free to reach out to me at [email protected] along with your feedback and I’ll be more than happy to make the necessary changes. Also, If you’d like me to write an article on a specific topic feel free to recommend.

If you’re a startup owner and would like to set up Customer Success processes in your organization but don’t know where to start, I’d be happy to work with you pro bono based on my schedule.

If you’re someone who wants to become a CSM in your career and need guidance, I’d be happy to schedule a 1 on 1 session with you for free, seriously, no strings attached. Just reach out!

In the meanwhile, enjoy reading the posts and stay safe!